DELETE YOUR ACCOUNT

You can delete your Erasthetic account and the data in it at any time. Deletion is permanent and cannot be undone.

Deleting from inside the app

This is the fastest route, and it takes effect immediately.

• Open Erasthetic and tap your avatar at the top of the Today, Workout or Progress screen to open your profile.
• Scroll to the bottom and tap Delete Account.
• Confirm twice. The second prompt is the point of no return.

Requesting deletion by email

If you cannot reach the app — for example you no longer have the device, or you have lost access to your account — write to support@erasthetic.com from the email address the account was registered with, and ask for your account to be deleted. We will confirm and action the request within 30 days.

What is deleted

Deleting your account removes:

• your account and sign-in credentials;
• your profile, goals and body measurements;
• your food, water and weight logs, and your daily check-ins;
• your workouts, routines and recorded sessions;
• your progress photos;
• your friend connections and group memberships.

What does not go, and why

A few things deliberately survive deletion, and you should know about them before you delete:

• Messages you posted in a group remain visible to that group, with your name removed. Removing them would tear content out of a conversation other people are still reading.
• Groups you created stay open for their other members, with their name and description as you left them and you removed as the creator. If you want a group you created removed, write to us before you delete your account.
• Foods you created that other people logged stay in their diaries, with your name removed. Deleting them would blank out entries other people wrote. Every other food you created is deleted with your account.
• Reports you filed about other people's messages are kept, with your name removed, so a report of abuse is not undone by the reporter leaving.
• Subscription and purchase records are held by Apple and Google, not by us, and are governed by their retention policies. Deleting your Erasthetic account does not cancel a subscription — cancel that separately in your App Store or Google Play account settings, or you may continue to be billed.

We may also retain records where the law requires it, or where they are needed to resolve a dispute.

How long it takes

Deletion from inside the app is immediate. An emailed request is actioned within 30 days.

After that, copies of your data can remain in our database provider's automatic backups for up to 7 days, until those backups expire.

Questions

Write to support@erasthetic.com.